Booking information


On the day of your arrival the apartments from about 1 p.m. are available. On the day of departure we ask you to check out not later than at 09 a.m.. Late arrivals (later than 6 p.m.) we ask to inform us beforehand.


To be sure that your reservation can be confirmed definitively you have to pay a deposit before. The necessary information can be obtained directly after booking via e-mail. The final payment incl. all costs should be made one day before departure by cash(payments by debit or credit card is unfortunately not possible!).

Cancellation Policy:

Cancellations are only accepted in written form - inform us on time! The cancellation conditions are subject to the Austrian Hotel Contract conditions:

  • for cancellations up to 12 weeks prior to arrival you will get your deposit back without a cancellation fee for € 25.00 per booking.
  • for cancellations up to one month prior to arrival a cancellation fees are equivalent to the room price will be charged as for 3 days.
  • for cancellations less than 21 days before arrival we take the full booking price for apartments.

Travel insurance:

To have it safe, we advise to our guests to order appropriate travel insurance. Order insurance right now!.

Tourist taxes:

The tax in Serfaus-Fiss-Ladis is € 2,60 per person per day. Children under 15 pay no tax.


The final cleaning will be charged once per apartment.


Pets possible on request.


Allover our house there is non-smoking area. You can freely go to smoke on the terrace.


Parking in front of the house is available for our guests and free of charge.

Bread service:

Upon your request we offer you in cooperation with a local bakery fresh bread for breakfast which is daily delivered. The price-list you will find in your apartments - choose and write down the list of items just the day before.

Waste separation:

We ask our guests - for cost reasons and to protect the environment - respect the marked separation of the waste.